Shipping Policy

At Timmy & Sammy, we know how exciting it is to receive something special. That's why we carefully prepare every order and work hard to get it safely on its way.

Processing Time

Orders are processed within 1–7 business days. During busy seasons, holidays, or special promotions, processing times may occasionally be longer.

Shipping

Timmy & Sammy proudly ships across Canada and the United States using Chit Chats and their trusted delivery partners.

Because we are located in rural Manitoba, orders are first transported to a Chit Chats location before entering the carrier network. This extra step allows us to offer more affordable shipping rates while ensuring your order arrives safely.

Estimated Delivery Times

Canada

• 5–15 business days

United States

• 7–15 business days

Delivery times are estimates and may vary depending on your location, weather conditions, holidays, customs processing, and carrier delays.

Tracking Your Order

Once your order has been handed over to Chit Chats, you will receive a shipping confirmation email with tracking information.

Please allow a few days for tracking updates to appear.

Incorrect Addresses

Please verify your shipping address carefully before placing your order. Timmy & Sammy is not responsible for delays or additional charges caused by incorrect or incomplete addresses.

Lost or Delayed Packages

While most orders arrive without issue, occasional delays can occur. If your order appears to be lost or significantly delayed, please contact us and we'll be happy to assist you.

Thank you for supporting our family-run small business.

Timmy & Sammy

Creating Mugs, Memories & Meaningful Moments.